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Which 12-15 hours your business can hand to a VA.

Pick your industry below. We've broken down the 6-8 recurring tasks most Australian small businesses in that industry can hand off – with realistic hour estimates from running 87+ placements.

Updated 10/06/2026 · 15 industries · Reviewed by Jenn Yang

Allied health

OT, physio, speech, dietitians, psychologists

14-15 hours/week typically offloadable

  • Patient enquiry triage + initial booking 3h/wk
  • Initial-assessment paperwork prep + intake forms 2h/wk
  • Health fund + Medicare claiming follow-up 2h/wk
  • Appointment reminders + reschedule management 2h/wk
  • NDIS plan paperwork drafting 2h/wk
  • Insurance pre-approval forms + EAP coordination 1h/wk
  • Patient satisfaction follow-up sequences (post-discharge) 1h/wk
  • Practice social media + content posting 2h/wk

Real estate

Sales agents, buyers' agents, property managers, principals

15 hours/week typically offloadable

  • realestate.com.au + Domain enquiry triage (5-min response time) 4h/wk
  • Listing admin: photographer briefs, copywriting drafts, OFI signage 3h/wk
  • Open-home follow-up calls + CRM tagging 2h/wk
  • CRM hygiene: lead scoring, vendor tagging, contract milestones 2h/wk
  • Weekly vendor reports: portal stats, enquiry count, OFI numbers 2h/wk
  • Property management compliance calendar (inspections, renewals, ECRs) 2h/wk

E-commerce

Shopify, WooCommerce, Amazon Australia sellers

15 hours/week typically offloadable

  • Customer support tickets + live chat + DM enquiries 4h/wk
  • Order issue resolution + refunds + replacements 2h/wk
  • Product upload + content updates (descriptions, photos, variants) 2h/wk
  • Inventory tracking + supplier reorder coordination 2h/wk
  • Email marketing campaign setup (Klaviyo, Mailchimp) 2h/wk
  • Reviews + UGC moderation + responses 1h/wk
  • Returns + RMA processing 2h/wk

Professional services

Accounting, legal, consulting, financial planners

15 hours/week typically offloadable

  • Client matter intake + new-engagement setup 2h/wk
  • Document drafting from templates (engagement letters, reports, agreements) 3h/wk
  • Calendar + meeting prep + agenda circulation 2h/wk
  • Billing + AR follow-up + WIP tracking 2h/wk
  • File + matter records management (write-ups, document index) 2h/wk
  • Inbox triage + draft replies on routine items 3h/wk
  • CRM hygiene + contact maintenance 1h/wk

Hospitality

Cafes, restaurants, venues, events, catering

15 hours/week typically offloadable

  • Reservation + booking management (OpenTable, ResDiary, direct) 3h/wk
  • Customer enquiries via DM + email (functions, dietary, group bookings) 2h/wk
  • Online review monitoring + first-response (Google, TripAdvisor) 1h/wk
  • Supplier communication + weekly ordering 2h/wk
  • Roster + shift admin support 2h/wk
  • Social posting + event promotion + storytelling 3h/wk
  • Bookkeeping support (Xero data entry, receipt management) 2h/wk

Trades + construction

Builders, electricians, plumbers, landscapers, HVAC

15 hours/week typically offloadable

  • Job booking + quote follow-up + lead-form intake 3h/wk
  • Customer call-backs + scheduling (when the boss is on tools) 2h/wk
  • Invoice generation + AR follow-up + payment chasing 3h/wk
  • Supplier orders + delivery coordination + site logistics 2h/wk
  • Compliance paperwork (licence renewals, insurance certs, SWMS) 2h/wk
  • Review requests + Google Business Profile updates 1h/wk
  • WIP tracking + job notes + photo organisation 2h/wk

Education + training

Tutoring, RTOs, coaching, online courses

15 hours/week typically offloadable

  • Lead enquiry triage + initial trial booking 3h/wk
  • Onboarding new students + enrolment paperwork 2h/wk
  • Lesson scheduling + reminders + reschedules 2h/wk
  • Content prep + course material formatting + LMS uploads 3h/wk
  • Parent + student progress communications 2h/wk
  • Invoicing + payment follow-up + plan management 2h/wk
  • Social + content posting + student-success storytelling 1h/wk

Creative + design

Agencies, freelance designers, photographers, studios

15 hours/week typically offloadable

  • Client onboarding + intake form processing 2h/wk
  • Project management + status updates + deadline tracking 3h/wk
  • Asset organisation + file management + version control 2h/wk
  • Quote + proposal drafting + scope documents 2h/wk
  • Client communication + meeting notes + follow-ups 2h/wk
  • Invoicing + AR follow-up + retainer management 2h/wk
  • Portfolio updates + social posting + case-study writing 2h/wk

Beauty + wellness

Salons, skin clinics, yoga studios, day spas

15 hours/week typically offloadable

  • Booking + appointment management (Timely, Fresha, Phorest) 3h/wk
  • Customer enquiries via DM + email + Google Business chat 2h/wk
  • Loyalty program + retention sequences + re-engagement 2h/wk
  • Stock + product ordering + low-stock alerts 2h/wk
  • Social posting + before/after content + reels 3h/wk
  • Reviews + Google Business Profile management 1h/wk
  • Invoicing + cash reconciliation + EOD reports 2h/wk

Mortgage broking

Brokers, broker teams, loan writers

15-18 hours/week typically offloadable

  • ApplyOnline data entry + supporting doc indexing 4h/wk
  • Client document chasing (payslips, statements, ID) 3h/wk
  • Valuation ordering + lender status chasing 2h/wk
  • Settlement booking + post-settlement follow-up 2h/wk
  • Annual repricing + fixed-rate expiry list 2h/wk
  • CRM hygiene + compliance file notes 2h/wk
  • Referrer updates + pipeline reporting 1h/wk

Financial advice

Advisers, planners, small AFSL practices

13-16 hours/week typically offloadable

  • Annual review pack preparation 3h/wk
  • Fee consent + renewal admin 2h/wk
  • SOA support: template population + implementation paperwork 3h/wk
  • Xplan data hygiene + file note formatting 2h/wk
  • Application + platform paperwork chasing 2h/wk
  • Client review scheduling + agenda packs 2h/wk

Medical + dental practices

GPs, specialists, dentists, practice managers

14-17 hours/week typically offloadable

  • Recall + reminder list management (to your clinical protocol) 3h/wk
  • Medicare / health-fund billing admin + reconciliation 3h/wk
  • New patient intake: forms, referrals filed, file setup 2h/wk
  • Appointment book management + cancellation backfill 3h/wk
  • Referral acknowledgement + GP correspondence admin 2h/wk
  • Treatment-plan / theatre-list follow-up admin 2h/wk

Legal + conveyancing

Sole practitioners, small firms, conveyancers

13-16 hours/week typically offloadable

  • Document formatting + brief assembly + pagination 3h/wk
  • Matter opening + milestone tracking 2h/wk
  • Searches + certificates ordering and follow-up 2h/wk
  • Court deadline diarising support (practitioner confirms) 1h/wk
  • Time-capture hygiene + invoice prep + AR follow-up 3h/wk
  • Dictation transcription + file notes 2h/wk

Property management

PM departments, rent rolls, principals

15-18 hours/week typically offloadable

  • Arrears follow-up runs (daily, to your escalation policy) 3h/wk
  • Lease renewal pipeline 60-90 days out 2h/wk
  • Routine inspection scheduling + report formatting 3h/wk
  • Maintenance coordination: tradie quotes, owner approvals 4h/wk
  • Ingoing/outgoing report formatting + bond admin 2h/wk
  • Compliance calendar: smoke alarms, pool certs (state-aware) 2h/wk

Other small business

If your industry isn't above – this catch-all fits most

15 hours/week typically offloadable

  • General inbox triage + draft replies on routine items 3h/wk
  • Calendar + meeting coordination + agenda circulation 2h/wk
  • Customer support first-response + FAQ deflection 3h/wk
  • Invoicing + AR follow-up + payment chasing 2h/wk
  • Social + content scheduling + community management 2h/wk
  • CRM + data hygiene + contact maintenance 2h/wk
  • Travel + admin support + personal task delegation 1h/wk

Want help running these?

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