By industry

What does a VA actually do in your industry?

Each page below is calibrated to a real industry's pain points, the tasks we delegate first, and the FAQs from actual buyers in that space.

Accounting Firms

Workpaper prep, client document chasing, XPM/Karbon job admin, ATO correspondence triage and debtor follow-up. What an accounting firm can delegate to a VA – and the TPB, ATO-access and lodgement lines you must not cross.

Specific business types:
Read the page →

Allied Health

NDIS paperwork, patient scheduling, invoicing, claims, comms. A practical guide to the 15-20 hours a week an allied health practice owner can delegate to a VA. Australian context, AU privacy obligations, real workflows.

Read the page →

Beauty + Wellness

Bookings, supplier orders, review responses, social, retail and gift-card admin. What a VA actually owns for an AU hair salon, beauty clinic, spa, or wellness practice owner who is in chair or on the floor.

Read the page →

Conveyancers

Admin support for your conveyancing practice – PEXA workspace prep, VOI coordination, search and certificate ordering, settlement statements for your review, critical-date tracking in Smokeball, LEAP or triConvey. What a conveyancer can safely delegate to a VA, in the Australian context.

Read the page →

Creative

Traffic management, client comms, asset wrangling, invoicing, project admin. What a VA actually owns for an Australian design studio, marketing agency, content shop, or freelance creative scaling past sole-trader.

Specific business types:
Read the page →

Dental Practices

Recall and reactivation campaigns, cancellation backfill, HICAPS reconciliation, CDBS claiming admin, treatment-plan follow-up and AHPRA-safe marketing support. What an Australian dental practice can safely delegate to a virtual assistant, software by software.

Specific business types:
Read the page →

E-commerce

Hire an ecommerce virtual assistant for your AU Shopify brand: order processing, fulfilment, returns, support, listings, inventory and Klaviyo. From $12/hr.

Read the page →

Education

Student enquiries, scheduling, course admin, parent comms, payment chasing. What a VA actually owns for a private tutor, sports coach, business coach, or online course creator in Australia.

Specific business types:
Read the page →

Financial Advisers

Admin support for your financial planning practice – annual review packs, fee consent chasing, SOA template population, implementation and underwriting follow-up, Xplan and AdviserLogic data entry. What an adviser can safely delegate under an AFSL, and where the paraplanning line sits.

Read the page →

Fitness Studios

Virtual assistant for gyms, Pilates and yoga studios in Australia: Mindbody and Momence admin, failed direct debit follow-up via Ezypay and Ezidebit dishonour reports, intro-offer conversion, instructor cover coordination and timetable updates while you're mid-class.

Read the page →

Hospitality + F&B

Bookings, supplier orders, staff rostering admin, social, reviews. What an experienced VA actually owns for an AU café, restaurant, or function venue owner trying to step off the floor without losing standards.

Read the page →

Insurance Brokers

Processing support for your insurance brokerage – renewals, endorsements, certificates of currency, claims chasing, transactions in WinBEAT, CBS and Sunrise Exchange. What a broker can safely delegate to a VA under an AFSL, in the Australian context.

Read the page →

Law Firms

Dictation to file notes, brief assembly and pagination, LEAP and Smokeball matter admin, time capture, invoice prep and AR follow-up. What a sole practitioner or small firm can delegate to a VA – and the trust-money and privilege lines that stay with you.

Read the page →

Medical + GP Practices

Medicare and bulk-billing claims admin, recall and results follow-up to your protocols, diary management in Best Practice, MedicalDirector and Zedmed. What a general practice can safely delegate to a medical virtual assistant, in the Australian context.

Read the page →

Medical Specialists

A virtual medical secretary for specialist and surgical practices – theatre list coordination, informed financial consent and ECLIPSE billing admin, referral logging, and diary management in Genie, Gentu or Clinic to Cloud. What specialists can safely delegate, in the Australian context.

Read the page →

Mortgage Brokers

Loan processing support for your broking business – ApplyOnline data entry, lender doc chasing, valuation and pricing follow-up, settlement booking, annual repricing. What an Australian mortgage broker can safely delegate to a VA, and the NCCP line a VA never crosses.

Specific business types:
Read the page →

Naturopaths Nutritionists

Admin support for your naturopathy or nutrition practice – a virtual assistant for naturopaths and nutritionists to run Cliniko, chase intake questionnaires, manage vital.ly script follow-up, rebook packages and format your newsletter. No therapeutic claims, ever.

Read the page →

NDIS Providers

Service agreements, PRODA and PACE claiming, support coordination notes, rostering and audit prep. A practical guide to the admin an NDIS provider can delegate to a virtual assistant, in the Australian context.

Specific business types:
Read the page →

Occupational Therapy

Report formatting, NDIS claiming, FCA and home-mod paperwork assembly, scheduling and intake. What an OT practice can safely delegate to a virtual assistant – AHPRA-aware, NDIS-literate, Australian context.

Read the page →

Photographers

A virtual assistant for photographers takes enquiry triage, booking admin, contract and invoice chasing, gallery delivery and blog uploads off your plate – for wedding photographers, portrait studios and real estate shooters, in Studio Ninja, Dubsado, Pixieset or Pic-Time.

Read the page →

Physiotherapy

Diary fill, HICAPS and claims reconciliation, workers comp approvals, class scheduling and recalls. What a physio clinic can delegate to a virtual assistant – Cliniko/Nookal-literate, AU billing context.

Read the page →

Property Management

Arrears runs, lease renewals, routine inspections, maintenance coordination and the trust accounting line a VA never crosses. What a property management department can safely delegate in PropertyMe, Property Tree or Console Cloud, in the Australian context.

Specific business types:
Read the page →

Psychology

Waitlist and intake triage, Medicare Better Access billing, referral chasing, telehealth admin – with clinical notes scoped completely out of reach. What a psychology practice can safely delegate to a VA.

Read the page →

Speech Pathology

Admin support for your speech pathology business – NDIS claiming, waitlist and parent comms, Medicare CDM billing, report formatting, Splose/Cliniko diary management. What a speechie can safely delegate to a VA, in the Australian context.

Read the page →

Why industry context matters when you hire a VA

A virtual assistant who has run a Cliniko diary for an allied health clinic does not need to be taught what a gap payment is. One who has chased trade invoices knows that a polite 7-day nudge collects more than a stern 30-day demand. The admin layer looks similar across industries, but the conventions, the compliance edges and the software differ, and that is what separates a VA who needs constant correction from one who is productive in week two.

That is why each page above is written for a specific industry rather than as a generic pitch. If you would rather start from the work itself, browse the tasks you can delegate or hire by role. To see how a placement looks in your city, including timezone overlap and local cost, visit the cities we serve. And to model the spend against a local hire, run the cost calculator or read the cornerstone guide to hiring a VA in Australia.