Terms of service
These terms apply to your use of dotva.com.au and to any virtual assistant placement or engagement you enter into with Boring Ventures Pty Ltd (ABN 67 671 943 758), trading as DotVA.
1. Website use
The information on this site is for general guidance only. It is not financial, legal, tax, or HR advice. We try to keep it accurate and current. If you rely on something here for a business decision, you do so on your own assessment.
2. Bookings + discovery calls
A discovery call is free and creates no obligation. We send you a written recap after the call. You decide whether to engage us.
3. VA placement engagements
If you engage us to place a VA, the specific commercial terms (rate, hours, scope, payment terms) are set out in a separate engagement letter or service order. These terms apply to that engagement except where they conflict with the engagement letter, in which case the engagement letter prevails.
4. Refundable deposit
We charge a $500 AUD deposit at the start of recruiting. If we cannot place a suitable VA, the deposit is refunded in full. If we place a VA, the deposit is credited against your first invoice.
5. 30-day satisfaction guarantee
If your VA is not the right fit within the first 30 days of placement, we will find a replacement at no additional cost. The replacement is subject to availability and our standard recruiting process.
6. No lock-in
You can pause or end any VA engagement with 14 days' written notice to us.
7. Payments + GST
Invoices are issued weekly in arrears, payable within 7 days. Prices are exclusive of GST and quoted in AUD. We add 10% GST and remit it to the ATO. We reserve the right to charge interest on overdue invoices at 5% above the Reserve Bank of Australia cash rate.
8. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those consumer guarantees. For major failures, you are entitled to cancellation and a refund. For other failures, we will work with you to resolve them.
9. Our liability
To the maximum extent permitted by law, our total liability to you in connection with these terms and any engagement is capped at the fees you have paid us in the 6 months preceding the event giving rise to the liability. We are not liable for indirect or consequential loss.
10. Your obligations
You agree to provide your VA with the access, tools, and instructions they reasonably need to do their work. You will not require your VA to do anything illegal, unethical, or outside the agreed scope. You will treat them respectfully.
11. Confidentiality
We treat your business information as confidential and require our VAs to sign confidentiality undertakings on day one. Equally, you agree to treat the names and details of our staff and processes as confidential.
12. Intellectual property
Work product produced by your VA in the course of your engagement is owned by you. Tools, templates, training materials, and SOPs that DotVA provides are owned by DotVA, licensed to you for use during the engagement.
13. Termination
Either party may terminate any engagement on 14 days' written notice. We may suspend or terminate immediately if you breach these terms, fail to pay an invoice 14 days past due, or behave abusively toward our staff.
14. Governing law + jurisdiction
These terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction.
15. Changes
We update these terms as our practices change. We publish the current version at this URL with the date at the top. Changes apply to engagements entered into after the change date.
16. Contact
Boring Ventures Pty Ltd (ABN 67 671 943 758)
Email: [email protected]