I'm Jenn. When I advertise a VA role, 300-400 people apply, and I hire one. That's who I match with Australian small business owners: hand-picked, fully managed, AU hours, founder-led since 2024.
30 min, free, no card. I read every enquiry myself and reply inside one business day.
Two ways I help
DotVA started as a VA agency. The AI implementation line was built because our clients kept asking us to set up the same stack we put in front of every VA. They're both real, both delivered the same way: by me + a small senior team, end-to-end.
From $12/hr AUD · 15 roles · 7-10 day placement
From $497 AUD · 10 services · Project-priced
Most clients start with one. About a third end up running both. Talk to me and we'll figure out which fits.
A note from me
I started DotVA in 2024 because I'd watched too many Australian founders drown in admin they should have offloaded three years earlier. They'd tried offshore agencies that either disappeared, swapped the VA every quarter, or charged like a senior consultant for what was a junior task. One friend was on her third agency by the time we spoke. She was tired enough to be quietly selling the business.
Before DotVA, I spent years in corporate finance, the kind where the details aren't optional: auditing major companies at a global professional-services firm, running in-house finance at a household-name global sportswear brand, then leading financial planning and analysis for businesses turning over millions. That's the standard I was held to, and it's the one I now hold every VA we place to.
So I built the agency I wanted to exist. Filipino, hand-picked, not pooled. Trained on Claude and ChatGPT in week one, because in 2026 a VA who can't use AI is a VA who's structurally underpriced for the work you actually need done.
The AI implementation line came later. Clients kept asking us to set up the same Claude, GPT and CRM workflows internally that we'd put in front of every VA. So we built it as a sister service. Same craft. Fixed scope. Fixed price. No retainers without a defined deliverable. Every engagement leaves the room with a working system, not a roadmap PDF.
If you book a discovery call, you talk to me. Not a sales rep, not an AE, not a chatbot. I read every application personally, and I'll tell you on the call if I don't think we're the right fit.
Jenn
Director, DotVA · 87+ AU placements managed
What VA + AI together actually unlocks
When we mapped what 100 Australian small business owners would pay a VA-and-AI stack to do, three operating systems kept surfacing. We build them in the order most clients actually need them. Plug the revenue leak first, scale the voice that powers it, then collapse the running of it all to one page on Monday.
Every inbound, every channel, answered in under an hour.
Site forms, Instagram DMs, missed calls, referrals, paid-funnel replies, all captured into one pipeline, classified, scored against your ICP, and answered with a personalised first-touch reply in your voice. Your VA reviews, sends, and either books the qualified ones straight into your calendar or routes the warm-but-not-ready into a structured follow-up cadence. Cold leads get reactivated on a schedule. You walk into five briefed calls a week instead of triaging thirty enquiries and forgetting which warm one you owed a follow-up to last Tuesday.
30-40% more qualified meetings · sub-1hr first reply · System live by week 6
The thing 71 out of 100 founders asked for first.
Every reply, post, quote, proposal and follow-up that leaves your business reads like you wrote it, because we taught the AI to write the way you do. We feed a custom GPT your past emails, voice memos, Loom recordings, podcast clips, social posts and proposals. Then your VA uses it to draft everything that goes out the door, hands it to you for a 90-second read-and-ship. The output 5-10x's. The voice still sounds like you because it is you, not the flat, generic ChatGPT default your customers are starting to notice everywhere else.
5-10x your written output, same voice · System live by week 4
Walk into the week already on the front foot.
Your VA pulls weekly from Xero, Stripe, Shopify, Meta Ads, your CRM, your support inbox, and the two spreadsheets you swore you'd automate last quarter. Claude reconciles it all onto one page: where revenue's flowing, where it's stuck, which clients need a check-in, what your customers complained about most this week, which three decisions actually need you. You stop opening seven dashboards. You read one page, decide, move.
Seven dashboards collapsed to one page · System live by week 8
Most clients ship system 1 inside six weeks, all three inside a quarter. On the discovery call, I'll tell you which one to start with based on where your week is actually leaking. Usually it's lead capture, sometimes it's the writing bottleneck, occasionally it's both feeding a dashboard you can't see.
Three real placements
Composite case studies, anonymised. Numbers are real, drawn from ten placements across e-commerce, allied health, and real estate. Why composites: most clients won't go on the record. Why we publish them anyway: the patterns repeat.
A solo Shopify founder doing $2.4M revenue was personally handling every support ticket, DM, and live-chat enquiry.
Read the full storyA two-therapist clinic owner was spending 20+ hours a week on patient triage, NDIS paperwork, and Medicare/health-fund claiming follow-up.
Read the full storyA solo sales agent in inner-west Sydney was missing realestate.com.au + Domain enquiries because he was on tour or in appointments.
Read the full storyLocal AU part-time admin, all in
$78,400/yr
includes super, leave, payroll tax, equipment, recruiting
Equivalent DotVA placement
$23,400/yr
20 hrs/wk specialist VA · AU-managed · no on-costs
You save $55,000 a year. 70% of the cost, 85-90% of the output on equivalent admin work.
That saving is roughly 1,040 hours of senior VA capacity. A part-time hire you don't have to recruit, manage, or replace.
Why not them
The honest reads on the three vendors most AU founders also evaluate. Pricing claims are cited to public sources on each page.
vs Upwork
Marketplace · $5-50/hr · you vet, hire, manage, replace
Upwork is cheaper on paper. We're cheaper once you count your own time vetting, training and replacing the VAs Upwork doesn't manage for you.
Full breakdownvs Virtual Coworker
Managed agency · $12-30/hr · no AI training in onboarding
We respect them: 14+ years in market, deeper specialist tech coverage. We train every VA on Claude and ChatGPT in week one, which is the gap that matters most in 2026.
Full breakdownvs Airtasker
Gig marketplace · task-based · onshore AU contractors
Airtasker is for "fix my fence on Sunday." We're for the person who runs your customer support every day for the next two years. Different problems entirely.
Full breakdownWhere we're not the right fit
If you need a one-off task done for under $200, hire on Airtasker. If you want the cheapest possible hour and you'll do all the management yourself, Upwork. If your work needs a full-time onshore employee on payroll, you don't need a VA agency at all. I'll tell you that on the call if it's the honest read.
We also have honest comparisons on managed agency vs freelance, AU vs Philippines VAs, and VA vs full employee.
Worth reading first
If you have 20 minutes before our call, these three pieces cover how we hire, how we train VAs on AI, and which tasks to delegate first. Reading them gives you a 30-minute head start on the discovery call.
A practical, AU-specific guide to hiring your first VA. Cost, scope, timezone, vetting, onboarding, the legal bits. Calibrated against real DotVA placements.
Read →Claude Code is usually pitched as a developer tool. We use it as a VA productivity layer instead. Here are the five daily workflows, the failure modes, the moats, and what we would change if we started again in 2026.
Read →After 87+ placements, the three tasks that consistently produce the fastest payback on a VA placement. Spoiler – none of them are the tasks founders usually want to delegate.
Read →Built for these industries
Each industry has a different VA pattern. Tap yours for the roles, task examples and case studies we see most.
All 66 industries and professions, with task examples + pricing Or start with the full guide to hiring a VA in Australia Just need admin support, full stop? Start here
Pricing on the page
$12 to $35/hr AUD for VA placements. $497 to $12k for AI services.
Common questions
It's 30 minutes with me, video or phone, no card. I learn about your business and what's eating your week. I tell you whether a VA, an AI build, or both makes sense for your situation. If we're not the right fit, I'll say so and usually suggest who is. You walk away with a written recap inside 48 hours.
Most "offshore VA" experiences are with marketplaces (Upwork, OnlineJobs) where you carry all the recruiting, vetting, management, and replacement risk yourself. DotVA is the opposite. We source, vet, onboard, and manage the placement. If a VA isn't working out inside 30 days, we replace at no cost. Beyond 30 days, you only ever pay for the new VA. We also train every VA on Claude + ChatGPT in week one, which directly addresses the "they couldn't figure things out" failure mode.
Most founders aren't, when they first call. That's what the discovery call is for. The honest split: VAs are right when the work needs judgement, repetition with context, or relationship continuity (inbox, customer support, bookkeeping). AI is right when the work is structured, high-volume, and you mostly need it to be fast and consistent (lead routing, document generation, knowledge base lookup). About a third of placements use both.
VA placements run 7-10 days from discovery call to your VA's first hour worked. We present 3-5 vetted candidates inside the first week. AI service projects are scoped within a week of the discovery call, with most builds shipping in 2-6 weeks. The $497 stack audit takes 90 minutes plus a 5-day turnaround on the written report.
Yes, and it was the single most-asked-for capability across the 100+ AU founders we mapped recently. The short version: we collect 6-12 months of your past emails, voice memos, podcast or Loom recordings, social posts and proposals. That becomes the training corpus. We build a custom GPT (or Claude project, depending on stack) with your voice baked into the system prompt plus a structured library of your phrasing, sign-offs, and tone-by-context (sales reply vs customer-care reply vs LinkedIn post). It is not perfect on day one. Your VA reviews every draft for the first month and feeds back what is still off. By week 4 most clients ship 90%+ of drafts with a 60-second edit. The voice stays yours because the corpus is yours.
You'll talk to me
Fill in the form. I'll get back to you inside one business day to lock in a 30-minute call. No card, no obligation, no sales rep.
"I'll tell you straight on the call if DotVA isn't the right fit. I'd rather you go to the right agency than the convenient one."
Jenn Director, DotVA · [email protected]
The call itself is free, no card to book. A $500 refundable deposit applies only if you decide to start a VA placement, credited against your first invoice.
We've got your details. Lock in your call right now using the calendar link below, or if you'd rather wait, Jenn will email you within one business day.
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