An allied health virtual assistant for Adelaide clinics

The VA does admin only and never touches clinical work. They book and reschedule patients, run recall campaigns, prepare Medicare and HICAPS claim batches for your sign-off, cover reception and the inbox, and keep your practice-management software tidy. They do not assess, triage symptoms, give exercise or treatment advice, or write clinical notes. Your AHPRA-registered practitioner keeps every clinical decision and every claim sign-off. We train each allied health VA on exactly where that line is, and it is written into the SOP before day one.

Yes. Those four are the practice-management systems we see most across Adelaide allied health, and the VA works inside whichever one you use. In Cliniko or Nookal they own the appointment book, the recall list and the reminder cadence; in Halaxy and Power Diary they prepare the Medicare and private-health (HICAPS) claim batches and reconcile the gap payments that slip through. We scope your specific setup, your item codes and your booking rules on the discovery call, so the VA is productive in your software rather than learning it on your patients.

An admin VA runs $12-17/hr AUD and a claims or NDIS specialist $18-25/hr, billed only for the hours you book. A local part-time front desk looks cheaper on the ad, but a South Australian employer also carries the 12% super guarantee, workers compensation through ReturnToWorkSA and the idle hours between patients, which pushes a loaded local hire to roughly $35-45/hr. That is an estimate, not a quote, and your own number will sit somewhere in the range, but the shape holds: the VA arrangement clears super, workers comp and paid downtime off your books.

No. Because the VA is placed as a managed remote contractor rather than an employee, nothing about the arrangement attracts superannuation, a ReturnToWorkSA premium or South Australian payroll tax. For context, SA payroll tax runs up to 4.95% and only applies once your Australian wage bill passes the $1.5M threshold, a line most single-site Adelaide clinics sit well under, whereas super and workers comp land on a genuine hire from the first hour. You pay one hourly rate for the hours you use, and nothing through the quiet stretches.

Matching takes 7 to 10 days from the discovery call once we have scoped your discipline, your software and your claim items. You start with a $500 refundable deposit, and every placement carries a 30-day guarantee: if the VA is not owning the Adelaide bookings, the recalls and the claim prep cleanly by day 30, we recalibrate or replace at no extra cost. The deposit is refundable, so the only thing you have committed at the start is the scoping time on the call.